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Refund policy

THE RETURNS AND GUARANTEE

 

  1. The right to return (when you bought online)

You as the buyer of products at www.evchargingmarket.com website have the right, without indicating a reason, within 14 (fourteen) days to withdraw the purchase and return the purchased product, provided the product has not been used, damaged or substantially changed in appearance, that is, only the following changes have been made to the appearance of the product or its packaging, which were necessary to inspect the item received. 

The above described cooling off period expires 14 days after the day you have received the product. 

You must exercise this right responsibly and return the item in its original, neat packaging as well as return all parts, documentation and accessories of the item. Any item that is not in the same condition as it was shipped will not be accepted as a return. 

 

How to cancel a purchase

You must inform EV Charging Market that you want to cancel the purchase. It is not enough to just send the purchased products back to us, thus we would kindly ask you to fill in the withdrawal request by sending inquiry to e-mail address info@evchargingmarket.com. Wait till you would get a return number, then you are kindly asked to pack the product carefully and enclose the return number(s) given to you and ship product to us.

Only products with a return numbers shall be accepted. Also, the serial numbers on the products shall be in place. Otherwise, the return shall be considered inappropriate and we shall not take any action under the provided guarantee.

You must send the returned products back to us within 14 (fourteen) days of informing us about the canceled purchase. We would prefer that you would use TNT services while returning the products to us. Shipping costs are non-refundable and return shipping fees would be your responsibility.

 

Getting a refund

EV Charging Market will give you a refund within 14 (fourteen) days of receiving withdrawal request. We can delay refunding you if we haven't received the returned product and had no chance to inspect it.

Your refund will include any shipping charges you paid when you made your purchase. However, EV Charging Market may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery). Also, shipping costs would not be refunded, if only a part of the purchased products are returned. 

 

  1. Guarantee

EV Charging Market products come with a guarantee of 1 (one) year. The guarantee is valid from the date of purchase of the product in question. The original purchase receipt is required as proof of purchase.

If the purchased EV Charging Market product is not properly working, you can return the defected item by sending email to info@evchargingmarket.com. Wait till you would get a return number and our customer service will arrange the pick-up by TNT of defected product to be returned and it will be free of charge to you. However, you are kindly asked to pack the product carefully and enclose the return number(s) given to you.

After EV Charging Market receives and checks the product, it shall be repaired or replaced as standard. We will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product in the same complication as it was originally purchased. If no equivalent product is available, we will offer a reduction of the paid price or full refund. In any case, we will offer you the most suitable solution.

Only products with a return numbers shall be accepted. Also, the serial numbers on the products shall be in place. Otherwise, the return shall be considered inappropriate and we shall not take any action under the provided guarantee.

 

Exclusions 

The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not cover consequential or incidental damages. For more information, read the description of the product attached to every product.

 

Care instructions 

To be able to rely on this guarantee you need to follow the specific care instructions for every product.

 

General legal rights 

This guarantee gives you specific legal rights. This guarantee does not, in any way, affect your customer rights given to you by law.

 

Other conditions

If a product is returned to EV Charging Market without a valid reason or due to a defect arising from any one of the guarantee exclusion circumstances described above, EV Charging Market reserves the right to dismiss your request and return the product to you at your cost and expense.

We will have to prove that the item was not defective for the first 6 (six) months after the delivery of the product ("reversal of burden of proof"). After this time, you would have to prove that it was defective.